Refund policy

RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.

Certain types of products are non-returnable. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Books with obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company. It may take some time before your refund is officially posted.
  3. Contact your bank. There is often a processing time before the refund appears.

If you have done all of the above and still have not received your refund, please contact us at lauracargo7@gmail.com.

Sale Items (if applicable)

Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at lauracargo7@gmail.com and send your item to:
3494 Main Beach Parade, Main Beach, QLD, 4217, Australia.

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you.
  • If the item was not marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, we will refund the original purchaser, and they will be notified of your return.

Shipping

To return your product, mail it to:
3494 Main Beach Parade, Main Beach, QLD, 4217, Australia.

Shipping costs are non-refundable, and you are responsible for covering the return shipping fees. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item worth over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.